Business Access LLC

VID # 1-75-284-0271-600

CISV Ordering Address:

17101 Preston Rd. Suite 260
Dallas, TX 75248

This is a true and accurate copy of the catalogue approved by the Texas Building and Procurement Commission.

Effective Date of catalogue:
August 31, 2001

Contents:
     
  • Vendor Contact Information
    •      
  • Product/Services Information
    •      
  • Catalogue Products/Services/Description/Cost
    •      
  • Maintenance, Repair, and Support Plan
    •      
  • Statement of Guarantee
    •      
  • Return to Business Access Home Page

    • Vendor Contact Information   Contents

    Business Access LLC
    VID # 1-75-284-0271-600         		  
    CISV Contact Information  CMBL Address:
    Contact Person:Kimberly Bunting17101 Preston Rd. Suite 260 
    Phone #:972-931-4198, ext. 222Dallas, TX 75248 
    Fax #:972-931-5690Phone #: 972-931-4198 
    E-Mail Address:kbunting@business-access.com  Fax #: 972-931-5690

    Product / Services Information   Contents

    Business Access builds customized online communities for historically disadvantaged citizens. Built around individualized training curriculums, these communities offer workforce entities, housing authorities, cities and states real-time solutions to closing the digital divide and building universal access. Computers placed in the users’ homes truly close the digital divide, allowing 24/7/365 access. The need for childcare, public transportation and time off work is reduced. A PC in the home promotes "whole-family" learning, introducing children and other family members to the excitement of the Internet, computer-based training and technology. Online communities can also be used in Community Technology Centers as a guideline for computer exploration and online learning or in combination with a regional in-home community.

    Class/Items AvailableDescription
    208-27COMMUNICATIONS: NETWORKING, LINKING, ETC.
    208-37DATABASE SOFTWARE
    208-43EDUCATIONAL: FOREIGN LANGUAGES, MATH, SCIENCE, SOCIAL STUDIES, ETC.
    208-54INTERNET AND WEB SITE SOFTWARE FOR MICROCOMPUTERS
    915-96WEB PAGE DESIGN AND/OR MANAGEMENT SERVICES
    920-91TRAINING, COMPUTER BASED (SOFTWARE SUPPORTED)


    Catalogue Products / Services / Description / Cost    Contents

    1.  Online Communities for users with entry- to intermediate-level computer literacy featuring customized training, content, resources and tracking designed for in-home or remote access learning.

    Full packages including community development, CBO vendor relations, CBO training, orientation curriculums and manuals, customized training programs, customized reporting, hardware, in-home installations, ISP services, e-mail, and 24/7/365 help desk support, can range from $3,000 to $6,000 per person per year.

    Cost is directly dependent upon the volume of users. Business Access cannot build communities for less than 100 participants unless it is a limited package designed for a single location.

    2.  Online Communities for users with entry- to intermediate-level computer literacy featuring customized training, content, resources and tracking designed for Community Technology Center (CTC) or computer-lab based learning.

    Full packages including orientation curriculums and manuals, customized training programs, customized reporting and standard business hour technical support for CTC or computer-lab personnel can range from $200 – $3,000 per person.

    Cost is dependent upon number of users, amount of training courses utilized, and technical support requirements. All Class/Items listed below are bundled into one price. The List Price and State Price are the same.

    Service DescriptionClass/ItemList/State Price
    COMMUNICATIONS: NETWORKING, LINKING, ETC.208-27See Below
    DATABASE SOFTWARE208-37See Below
    EDUCATIONAL: FOREIGN LANGUAGES, MATH, SCIENCE, SOCIAL STUDIES, ETC.208-43See Below
    INTERNET AND WEB SITE SOFTWARE FOR MICROCOMPUTERS208-54See Below
    WEB PAGE DESIGN AND/OR MANAGEMENT SERVICES915-96See Below
    TRAINING, COMPUTER BASED (SOFTWARE SUPPORTED)920-91See Below
    PRICING FOR ALL ITEMS BUNDLEDAll Items$200 - $6,000 per person

    To request a price quote, please take our brief online tour of an existing community.   Upon completion, please fill out the questionnaire as completely as possible.   Request a price quote in the comments section of the questionnaire.

    Click here to enter the online tour.

     


    Maintenance, Repair, and Support Plan   Contents

    Business Access provides turn-key service for the development, implementation, maintenance, and support of online communities, including 24/7/365 technical support and/or help desk support dependent on the level of service contractually agreed upon. In-Home Learning Communities can also be fully supported (warranty, on-site replacement of parts) for hardware involved in the program. Entities may choose to elect a lower level of service (i.e. technical support during normal business hours for Community Technology Center personnel who will in turn provide technical support for CTC participants) to lower the costs associated with their contract.

    Business Access is committed to providing complete customer satisfaction and will do our best to support the customers’ usage of our products. The support information shown below describes the current products. Contracts can be written with different parameters based on the purchaser’s requirements.

    Web site users with repair or support issues should call the Business Access Technical Support Department at (972) 931-5362. The Technical Support Department’s hours of operation are 8:00AM to 8:00PM Monday-Thursday, 8:00AM to 5:30PM Friday, and 9:00AM to 3:00PM Saturday. All times are Central Standard Time. Users calling at other times may leave a message to be returned later. The technical support staff can provide assistance with every aspect of usage, including hardware-related issues, and will dispatch repair technicians if necessary. The web site is maintained on a 24/7/365 basis. System Purchasers with repair or support issues can call Ken Davis or James Howell at (972) 931-4198 from 8:30AM to 5:30PM C.S.T., Monday through Friday.


    Statement of Guarantee   Contents

    Under the requirements of the Texas CISV program, Business Access LLC will make available equivalent replacements for products sold to the State of Texas for at least three (3) years after a Business Access product is discontinued.